Client Services – Customer Support 24x7x365

Support for AIS clients is delivered by our Service Delivery and Client Services organization, which works hand-in-hand with customers from order entry to service implementation through on-going 24x7x365 support.

We conduct a Warm Hand-Off with each new client to:

• Demonstrate products, services, support
• Show that we are courteous and respectful
• Ensure issues raised do not remain in limbo
• Ensure there is a smooth transition between all departments during the move-in process
• Ensure the move-in process is as smooth as we can possibly make it

We conduct a Move-In Survey with clients to:

• Follow up and create a forum for clients to report back on how things are going
• Ensure that we provided what we promised
• Confirm client satisfaction with process and support
• Show we care about and value our clients
• Implement changes based on client feedback

We Use Key Performance Indicators (KPIs) to:

• Continually improve upon support service levels
• Develop service improvements
• Define what we can and should measure
• Gather, process, analyze, and report the data
• Implement corrective action
• Quantify support processes, analyze service levels

AIS Client Service Engineers are available 24x7x365 to assist with anything from a simple reboot to a full rack-and-stack. You ask, we deliver.

AIS Client Portal Overview Presentation

Contact Us Nowto learn more about the AIS Client Services.